Privacy Policy
Last Updated: 15 January 2026 · Effective: 15 January 2026
Introduction
coorvid ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our services. This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our AI services and website operations.
This policy applies to all personal data processed by coorvid, whether submitted through our website, shared during a client engagement, or collected through cookies and analytics tools.
For privacy-related enquiries, contact us at [email protected].
Data Controller
coorvid is the data controller for personal data collected through this website and in connection with our services. Our registered address is 15 Science Park West Avenue, Sha Tin, New Territories, Hong Kong.
What Personal Data We Collect
We collect the following categories of personal data:
- Name and contact details (email address, phone number) — submitted via our contact form
- Organisation name and role — provided voluntarily during enquiries
- Project-related information — shared by clients in the course of an engagement
- Website usage data — collected via cookies and analytics tools (see Cookie Policy)
- Communication records — emails and correspondence with our team
We do not collect sensitive personal data (such as health information, financial data, or identification numbers) through this website.
How We Collect Data
- Directly from you via our contact form or email
- During the course of a project engagement
- Via cookies and web analytics tools on this website
- Through professional referrals or introductions
Legal Basis for Processing
We process personal data on the following grounds under the Personal Data (Privacy) Ordinance (Cap. 486, Laws of Hong Kong):
- Consent — for marketing communications and optional cookies
- Legitimate interest — for responding to enquiries, operating our business, and maintaining client records
- Contract — for processing data necessary to deliver agreed services
- Legal obligation — where required by applicable law
How We Use Personal Data
- To respond to enquiries submitted through our contact form
- To deliver and manage AI service engagements
- To send project-related communications and updates
- To improve our website based on usage analytics
- To comply with applicable legal and regulatory obligations
We do not use personal data for automated decision-making that produces legal or similarly significant effects.
Data Sharing
We do not sell personal data. We may share data with:
- Third-party service providers (hosting, analytics) under data processing agreements
- Professional advisers (legal, accounting) on a confidential basis
- Regulatory or law enforcement authorities, where required by law
Third-party tools used on this website may include Google Analytics. Their data practices are governed by their own privacy policies.
Data Retention
We retain personal data for as long as necessary for the purposes for which it was collected, or as required by applicable law:
- Contact form enquiries: up to 24 months from last contact
- Client engagement records: up to 7 years (standard business record retention)
- Analytics data: as configured in our analytics tools, typically 26 months
Client data shared specifically for a project engagement is not retained beyond the agreed engagement period, as specified in each data processing agreement.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. These include:
- Encrypted transmission of data via HTTPS
- Access controls limiting data access to authorised personnel
- Regular review of data handling practices
- Formal data processing agreements with third-party processors
Cookies
This website uses cookies to support essential functionality and to understand how the site is used. For full details, please see our Cookie Policy.
Your Rights
Under the Personal Data (Privacy) Ordinance and applicable data protection law, you have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate personal data
- Request erasure of personal data in certain circumstances
- Object to processing of your personal data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (Hong Kong)
To exercise any of these rights, contact us at [email protected]. We will respond within 40 days as required under the Ordinance.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal data.
Children's Privacy
Our services are directed to organisations and business professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us at [email protected] so we can address it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last Updated" date at the top of this page. Continued use of our website after such changes constitutes acceptance of the updated policy.
Contact
For privacy-related questions or to exercise your data rights, contact us at:
Email: [email protected]
Address: 15 Science Park West Avenue, Sha Tin, New Territories, Hong Kong